Meta’s Nicola Mendelsohn: ‘AI isn’t replacing imagination, it’s scaling it’

by Sean Fielder

If Cannes Lions 2024 was the AI workout, the 2025 edition is the main event– and Meta’s Nicola Mendelsohn, head of the worldwide service group, is front and center of the action.

Speaking to The Drum after revealing 11 new Meta functions for advertisers, Mendelsohn was bullish on what the company’s long-lasting financial investment in AI indicates for the market: “The developments we’re seeing with AI and generative AI are amazing, especially when it comes to advertising. But this isn’t new for Meta. We’ve been using it considering that the earliest days of Feed.”

And it’s repaying. She indicated Meta’s Advantage+ Sales Projects, now delivering a 20 % boost in ROAS usually. “That’s substantial. We’re ending up being more efficient in just how we deliver returns for marketers and how we get messages before the appropriate individuals.”

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But this year, it’s the imaginative side of the AI tale she’s most delighted about– from automated advertisement personalities and multi-language duplicate generation to the launch of completely adjustable CTA stickers. “Agencies have actually been asking us for that for a very long time,” she claimed.

Still, she’s clear AI isn’t changing innovative job– simply unlocking even more of it. “This has to do with doing innovative at range. It’s not regarding changing what imagination is. The huge concepts still matter. You still require individuals at the heart of that.”

When The Drum pushed her on media fatigue– or what we call the beautician examination (“my stylist says there’s simply way too much in her feed”)– Mendelsohn said smarter planning is currently baked into the system. “That’s the heart of Benefit+ campaigns and additionally our GEM modern technology. We’re obtaining extra accurate– not just about the message, yet about the right regularity as well.”

Her own beautician test, she claimed, created the opposite outcome: “What they speak with me regarding is how much extra pertinent the advertisements are. I’m seeing things that fit me as a mum, as a granny currently. It becomes part of the joy where advertising and relevance come together.”


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